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Energy Audit: How Do You Manage Under Pressure?

In this article Tony Schwartz shares some alarming numbers he sees when conducting his ‘energy audit’ with groups of senior managers and leaders: 77% said they had trouble focusing on one thing at a time. 80% said they take too little time to think strategically and creatively, and spend too much of their time reacting to immediate […]

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Customer service done well is a lot of little things

Anyone else NOT want to call customer service? It’s a battle that goes on inside me… I cannot solve the problem by myself, but I know that if I do call I’m going to have to go through a series of selecting numbers from a menu and then be put on hold multiple times whilst […]

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Small Actions that Reduce ‘Organisational Drag’

I hate waiting. I’m bad at queues, being on hold, traffic that’s not moving, and anything else that feels like a waste of time.  Being ready to go for a meeting with only a few of the meeting participants in the room is frustrating, and something I put effort into avoiding. The average company loses more […]

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Decision Making is Easy (when you ask the right questions)

“In good decision making, frugality matters,” says Malcolm Gladwell;taking complex problems, and reducing them to the key levers that help us choose is a critical skill. Getting to the heart of the decision, however, isn’t always so easy! I was recently reminded of this; a project team spent weeks designing, dreaming and negotiating what could […]

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Persistence and Practice; Project training essentials

Years ago, I worked on a project where we took a legacy horse race rating system used by a bookmaker and upgraded it to a modern technology platform. I spent a lot of time with guys who were professional gamblers, they were incredibly knowledgeable about horses and horse racing. They had a methodical practice that […]

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Learning New things is Hard (especially in projects)

We’ve reached ‘that stage’ in the project, the learning curve is steep. Last week one of my team members was showing people how to open multiple browser windows and explaining that this was not a feature of the browser-based system they’re training on but rather of browsers themselves. It was enlightening! The learning path ahead […]

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