Blog

Giving and Receiving Feedback

Feedback: Tips to help calm the nerves I was recently asked to contribute a ‘customer’s perspective’ to a room full of people who are delivering to customers (like the one I shared with this software vendor). It took a lot of time and thinking to come up with a way to frame up a few […]

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Project and Role Transition Requires Kindness to Self First

Transition projects and role transition both require kindness to self first. When in transition, there are 5 pointers to look out for and to help manage the transition process. From Doing to Managing: Mentoring Through the Transition Career transitions often mimic corporate change. We don’t always know what lies ahead in the future, and that […]

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Mentoring: Learning from Others

A mentor is someone who allows you to see the hope inside yourself. — Oprah Winfrey I love this quote, and mentoring, for me, has been the backbone of creating hope and development in my growth. Mentoring has been one of the best investments of my time and energy and has contributed greatly to my focus […]

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Energy Audit: How Do You Manage Under Pressure?

In this article Tony Schwartz shares some alarming numbers he sees when conducting his ‘energy audit’ with groups of senior managers and leaders: 77% said they had trouble focusing on one thing at a time. 80% said they take too little time to think strategically and creatively, and spend too much of their time reacting to immediate […]

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Customer service done well is a lot of little things

Anyone else NOT want to call customer service? It’s a battle that goes on inside me… I cannot solve the problem by myself, but I know that if I do call I’m going to have to go through a series of selecting numbers from a menu and then be put on hold multiple times whilst […]

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Small Actions that Reduce ‘Organisational Drag’

I hate waiting. I’m bad at queues, being on hold, traffic that’s not moving, and anything else that feels like a waste of time.  Being ready to go for a meeting with only a few of the meeting participants in the room is frustrating, and something I put effort into avoiding. The average company loses more […]

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