by Leonie McCarthy | May 30, 2017 | Customer Engagement, Processes
Two recent experiences have highlighted that there are retailers who are still struggling with the returns process. It’s worth revisiting this subject to consider how to get ahead of the returns pain. We can start by reducing the number of returns. As with many things...
by Leonie McCarthy | Feb 27, 2015 | Data Security, Team & People
Just recently in the news Samsung TV’s ‘listening’ in on our personal conversations has been labelled “outrageous” and reporters have cited George Orwell’s novel 1984 description of tele-screens. The general vibe is that “we” don’t like it. It is...
by Leonie McCarthy | Sep 10, 2013 | Deleted
Online retail sales are predicted to increase to $25 billion by 2015; if you are a smaller retailer how can you best maximise your sales and profit leading into the holiday season. Australian users are one of the highest users of social media world wide. For every...