by Leonie McCarthy | Jul 10, 2016 | Team & People
Before opening email or responding to texts and other messages I am enjoying the internal peace that comes from having just focused for the last 10 days on whatever was the ‘next thing.’ As I woke up this morning in my comfortable bed, with my comfortable husband...
by Leonie McCarthy | Jun 10, 2016 | Customer Engagement, Team & People
Customer experience doesn’t have to be high tech to be good. As we navigate all the different ways of interacting, remembering the retail basics of personal touch, makes all the difference, not just in terms of experience but also in terms of sales. Research indicates...
by Leonie McCarthy | Apr 21, 2016 | Processes, Project Delivery, Project Management
When you start a project typically you make a project plan. Problem with planning projects, and this is the problem with all plans really, at the time of planning you only know what you know right then. The future is unknown. So, we could say that to a certain extent...
by Leonie McCarthy | Feb 9, 2016 | Processes, Team & People
It was actually the title of the book that swayed me, it’s a sentiment that I have expressed myself to clients, you can never be sure about people, sometimes they surprise you. In a good way (acknowledging also that sometimes they surprise me not in a good way). So...
by Leonie McCarthy | Nov 16, 2015 | Team & People
Saturday had us setting up cake stalls and BBQs, looking out at the less than fabulous weather and wondering if we would be lucky and have the sun come out. We were focused on our kids and their sport and our little community of rowing endeavour. Someone mentioned...
