by Leonie McCarthy | Jun 20, 2017 | Customer Engagement, Processes, Team & People
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this too, so they have processes in place to assess the validity of claims. From a business perspective, I get this, it’s a very sensible move and one that hopefully weeds...
by Leonie McCarthy | Mar 26, 2017 | Customer Engagement, Processes
There we are, a group of loyal, crazy parents who stand on the riverbank cheering our girls (who claim to be unable to hear us from the boats). Rowing is a tough sport, it’s a team sport like no other and I’m not going to wax on about it because only rowers are...
by Leonie McCarthy | Aug 24, 2015 | Processes
Replacing systems is expensive and a lot of effort and hopefully it’s going to last you for a while. If you stuff it up, you’re either going to be forced to admit to a costly error and start all over again or you’ll have to live with the mistake every day using a...