by Leonie McCarthy | Jun 20, 2017 | Customer Engagement, Processes, Team & People
Everyone cheats a little bit, says behavioural economist Dan Ariely. Insurance companies know this too, so they have processes in place to assess the validity of claims. From a business perspective, I get this, it’s a very sensible move and one that hopefully weeds...
by Leonie McCarthy | Jun 10, 2016 | Customer Engagement, Team & People
Customer experience doesn’t have to be high tech to be good. As we navigate all the different ways of interacting, remembering the retail basics of personal touch, makes all the difference, not just in terms of experience but also in terms of sales. Research indicates...