by Leonie McCarthy | May 30, 2017 | Customer Engagement, Processes
Two recent experiences have highlighted that there are retailers who are still struggling with the returns process. It’s worth revisiting this subject to consider how to get ahead of the returns pain. We can start by reducing the number of returns. As with many things...
by Leonie McCarthy | Jan 20, 2017 | Customer Engagement, Processes
Last week at the Sydney Retail Tech meet up Max Ryerson (@MaxRyerson) shared with the group some of his research and insights on the future of retail. Some of the big trends that he has observed in his global consulting practice are indicating that more and more of...