by Leonie McCarthy | Jul 30, 2018 | Customer Engagement
Anyone else NOT want to call customer service? It’s a battle that goes on inside me… I cannot solve the problem by myself, but I know that if I do call I’m going to have to go through a series of selecting numbers from a menu and then be put on hold multiple times...
by Leonie McCarthy | Nov 3, 2015 | Customer Engagement
It’s been happening more frequently lately. Finding mid-shop that I have tuned out. Why am I here? What was I looking for? Have I started drooling? Is this a familiar experience for you too? (perhaps the last question is just me)… am I becoming more susceptible to the...
by Leonie McCarthy | Sep 24, 2013 | Deleted
We moved house in June. When we bought the new place, we knew it would need some work. Just how quickly that work was required was not obvious to me at the time of purchase but in spite of many dramas including a small flood in the first week I have been impressed...
by Leonie McCarthy | Sep 20, 2013 | Processes
Let’s start by saying every SINGLE employee that I have ever encountered at the Australia Post Depot in Artarmon has been thoroughly delightful and good humoured. They go out of their way to be nothing but helpful. * But I do get the impression that other people have...
by Leonie McCarthy | Mar 13, 2012 | Processes
Just went to pick up a parcel from Aussie Post. Extraordinary process, that they are clearly not ready for. I was helped along my way by a number of very friendly staff members who pointed me in the right direction. From the front it was not easy to see that I could...