Working Together in Retail

We work to ensure that the effort we put in to technology projects and improving systems, get results that people are really interested in getting.

“No matter how much tech you throw at something, if the people involved aren’t working with you, then you have nothing.”

So much of the time, in business, we see the front, customer facing part of a business works well but behind that, the experience for the staff, is pretty horrible.

They’re running around getting more and more work that’s less and less meaningful trying to keep more and more plates spinning in the air and that’s kind of exhausting and not very fulfilling.

Richard Branson says: “If you look after your staff, they’ll look after your customers. It’s that simple.”

To make a retail business work well you need all the ‘rights’ aligned and working well, but if you had to choose a most important one, it’s got to be #people. It’s the critical success ingredient in everything, no matter what your industry.

“People are the key to everything. Get that ‘right’ and everything else is easier”

6R Retail

What you can expect from us

We’ve all worked in retail and understand that whilst there are some fundamentals that frame our thinking, there’s a range of what’s “RIGHT” for each retail business.

We frame each business using the retail RIGHTS of; people, product, price, place, promotion and quantity to look at the whole business.

When you work with us you can expect us to:

1. Understand the ‘now’ first

This is an often overlooked step in improving process. Until we understand the processes that exist and are in place (both aspirational process and actual process) we cannot really improve.

We have noticed, that often the process of understanding process, creates a clarity about what to do ‘next.’

2. Say what’s so (with empathy)

Have you ever felt like there’s something really obvious that people are all talking around? If we can see it, we’ll say it. As nicely as we can.

There are often some hard things to acknowledge in change projects, it’s important to confront those things honestly and with some empathy, we strive to be empathetic to our clients’ needs and to say the things that need to be said to help them find the purpose to establish ‘what’s next.’

3. Be our best for our clients (mind, body and spirit)

We know that we can’t be our best for clients without being at our best selves. Taking care of mind and body and feeding the soul is an important part of how we strive to work (noting here that whilst we strive for this it needs refocus from time to time).

4. Do what we say we’re going to

It’s frustrating when you’re counting on someone to deliver and things don’t happen as planned. If things aren’t going to plan we communicate as soon as we know and let you know what we’re doing to get it back on track.

5. Look for the learning in every situation

Learning is a lifelong quest. We learn from our success and mistakes (and those of our clients). Great learning opportunities come from failures, and whilst we love it when things go to plan, it’s the unexpected that often provides the greatest insight for next time.

Leonie Mccarthy
LinkedIn Profile

Leonie Mccarthy

Owner - 6R Retail

Leonie is an experienced retail consultant in business processes with demonstrated expertise in project management and system implementation.

Leonie has an extensive background in production and sourcing, working for significant australian apparel operations, as well as over 10 years experience in wholesale /retail systems implementation and support, working on business process and systems improvements. Leonie has over 5 years as a lead consultant with 6r, her expertise is business process review.

During this time Leonie has successfully project managed implementations of sourcing, procurement, merchandising and PLM systems and has worked in collaboration with internal stakeholders, technical consultants and software vendors.

Leonie ensures smooth, timely and cost effective systems integration and extensive experience supporting and transferring skills in a variety of retail & wholesale specific software packages. Leonie is also a qualified trainer.

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