Working Together in Retail
We work to ensure that the effort we put in to technology projects and improving systems, get results that people are really interested in getting.
“No matter how much tech you throw at something, if the people involved aren’t working with you, then you have nothing.”
So much of the time, in business, we see the front, customer facing part of a business works well but behind that, the experience for the staff, is pretty horrible.
They’re running around getting more and more work that’s less and less meaningful trying to keep more and more plates spinning in the air and that’s kind of exhausting and not very fulfilling.
Richard Branson says: “If you look after your staff, they’ll look after your customers. It’s that simple.”
To make a retail business work well you need all the ‘rights’ aligned and working well, but if you had to choose a most important one, it’s got to be #people. It’s the critical success ingredient in everything, no matter what your industry.