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Thank You (making it specific and genuine)

Thank you Projects by their very nature are often more like a marathon than a sprint. Having water stations along the way in a race creates smaller milestones to look towards and keeps everyone hydrated and less likely to quit from exhaustion. In projects, every win, every milestone, every little bit of progress should be […]

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Software Implementation: Being Live Doesn’t Mean Being Done

Software Project Implementation There are 3 significant phases of software project implementation. The first big piece of work is software selection. The next big piece is the software implementation, which lots of people think that once software implementation is done, they’re done.

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Leading by Example: Actions Speak Louder than Words

It was the first project I had ever worked on. New to Sydney and the company, I was seconded to work on the ERP project as a Subject Matter Expert. Maybe they thought to have someone new would be good for the project? This project was hard work, and I loved every minute. Every day brought […]

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Omnichannel Essentials

A few years ago I got so sick of the word ‘Omnichannel’ that I developed a bit of a nervous tick in reaction to it. A little like the words ‘unprecedented’ and ‘pivot’ in recent times (overuse is exhausting) 😊 Omnichannel, it turns out, is an easy shorthand for the connecting bits that bring digital […]

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Communication in Confinement

Communication. How we describe events and experiences shapes our attitude to them. The word language comes from the Greek word logos, which means category or concept. With language we categorise, we distinguish and we create our reality. Whilst there are different opinions about to what extent this works, the way we describe things is a […]

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Scenario Planning is the new Black

What does ‘new retail’ look like? We’re not sure, and neither is anyone else. But scenario planning is the new black, especially for the retail industry. The way I am thinking about it is, it’s a bit like a ‘choose your own adventure’ book. The basic premise is that at a point in the story […]

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