6R Retail. We can see that the evolution of experience retailing is becoming more pervasive all the time.
An upsetting recent experience Have you ever felt like the person you’re speaking to is just not listening? Last week, we pulled the plug on a server migration. If you’ve ever done a move like this, you know how hard a call this is to make. The team had been working on this for the […]
Some time ago, (admittedly over a drink), a software provider was heard to wonder… “What if we selected the people we want to work with first, and then figured out the plan and the system?” At the time, this struck a chord. One of my measures of success is to ‘work with great people’, and […]
Feedback: Tips to help calm the nerves I was recently asked to contribute a ‘customer’s perspective’ to a room full of people who are delivering to customers (like the one I shared with this software vendor). It took a lot of time and thinking to come up with a way to frame up a few […]
Transition projects and role transition both require kindness to self first. When in transition, there are 5 pointers to look out for and to help manage the transition process. From Doing to Managing: Mentoring Through the Transition Career transitions often mimic corporate change. We don’t always know what lies ahead in the future, and that […]
A mentor is someone who allows you to see the hope inside yourself. — Oprah Winfrey I love this quote, and mentoring, for me, has been the backbone of creating hope and development in my growth. Mentoring has been one of the best investments of my time and energy and has contributed greatly to my focus […]