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Omnichannel Essentials

A few years ago I got so sick of the word ‘Omnichannel’ that I developed a bit of a nervous tick in reaction to it. A little like the words ‘unprecedented’ and ‘pivot’ in recent times (overuse is exhausting) 😊 Omnichannel, it turns out, is an easy shorthand for the connecting bits that bring digital […]

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Communication in Confinement

Communication. How we describe events and experiences shapes our attitude to them. The word language comes from the Greek word logos, which means category or concept. With language we categorise, we distinguish and we create our reality. Whilst there are different opinions about to what extent this works, the way we describe things is a […]

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Scenario Planning is the new Black

What does ‘new retail’ look like? We’re not sure, and neither is anyone else. But scenario planning is the new black, especially for the retail industry. The way I am thinking about it is, it’s a bit like a ‘choose your own adventure’ book. The basic premise is that at a point in the story […]

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What Type of Inventory Problem Do You Have?

In the face of COVID-19, retail businesses have had to rely heavily, if not completely, on their online channels. If a product is not visible and available, particularly online, it cannot be sold. Is this the type of inventory problem you have? According to the latest Think with Google Data, over 55% of customers now […]

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Project Procedures exist for Good Reasons

Procedures for project kick-off are often developed, to ensure we don’t repeat mistakes of the past. Typically to kick off a project we need:

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Have You Got These Four People Working in Your Project?

There are four foundation project roles that are essential to ensure your project has in place to start well, keep momentum and finish strong. Like the four wheels on a car, they need to be pumped to the right level and all aligned in the same direction to work at their best. Four Foundation Project […]

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