WHO are 6R?
Maybe it’s easier to answer that with who are we not?
We’re not the big end of town consultants who charge a small fortune to tell you something you already know in such general terms as to be ‘true, but not actionable’.
We’re not so large that you need a dictionary to be able to talk to us in our language or an internal directory to find out who you need to talk to about the specifics of ‘this’ task or topic.
We’re not about ticking the box and getting the project ‘live’ but with no realised business value and benefit.
WHAT do 6R do?
If you need a label for it, we manage projects, but we bring more than just ticking a box on a project completed.
We work with implementation teams; navigating that space between vendor and client to ensure that we set up the working relationship for positive outcomes.
We work with business teams; interpreting what they need to do in their jobs and translate this into new software systems and help them figure out paths through that system.
We work with executive teams; managing the path forward, escalating issues that need resolution and offering suggestions for ways to improve
WHERE do we do it?
From where ever you are. Have bag, can travel (within reason), we have consultants in Sydney and Melbourne.
It is our firm belief that there is nothing that replaces face to face working together.
We need to spend time with you. We are present in your head office (not all the time, as we have homes and families 😊) to ensure that we’re available to hear what’s going on and connect to all the nuances of daily life in your business.
WHY do we do it?
We just can’t help ourselves! We really enjoy the adventure that each new project brings. There’s a wealth of experience we’ve gained from each project we’ve delivered.
We love the opportunity to learn new things, learn from the teams we work with and continue to grow and develop ourselves and our clients.
Working Together in Retail
We work to ensure that the effort we put in to technology projects and improving systems, get results that people are really interested in getting.
“No matter how much tech you throw at something, if the people involved aren’t working with you, then you have nothing.”
So much of the time, in business, we see the front, customer facing part of a business works well but behind that, the experience for the staff, is pretty horrible.
They’re running around getting more and more work that’s less and less meaningful trying to keep more and more plates spinning in the air and that’s kind of exhausting and not very fulfilling.
Richard Branson says: “If you look after your staff, they’ll look after your customers. It’s that simple.”
To make a retail business work well you need all the ‘rights’ aligned and working well, but if you had to choose a most important one, it’s got to be #people. It’s the critical success ingredient in everything, no matter what your industry.